Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refun
• Didn’t receive the order due to an error mailing address caused by your side
• Didn’t receive the order due to customs clearance or tax reasons caused by your side
1Return Process
We provide faster easy ways to process return requests if it is a product problem. We do not accept returns for non-product issues.
Only applicable within 15 days when receiving the package!
1. Take a photo or take a video and contact our customer service to submit a return request.
2. After confirming the problem, get a return authorization and return address from us, and ship back the item to us.
3. We’ll issue the refund to your payment account within 24h after we receive your package.
Return Conditions
1. Item(s) returned without authorization will not be accepted.
2. Item(s) must be in their unused condition with the original packing and within 15 days of delivery.
3. Item(s) must be without scratches, unworn, unwashed, undamaged, and must not be re-sized or altered in any way.
4. Damage, defective, or incorrect item(s) must be reported within 3 days of delivery. (Note: if such item(s) are not reported promptly, we will not issue a refund. )
5. Any promotional gifts received must be included with the returned item(s). Otherwise, the retail price of the promotional gift will be deducted from the refund.
*The following item(s)cannot be returned or exchanged, unless they arrive damaged or defective:
• Custom item(s), Production Order.
• Returned item(s)that s worn, damaged, washed, or altered in any way
Return Shipping Fee
• Return shipping fee paid by the buyer side, we do not provide prepaid return labels either.
• Buyers are not responsible for shipping costs once received goods are damaged or incorrect.
Return Notes
• Depending on the shipping method and carrier chosen, your return package may take 7-30 days to reach our address.
• Please keep your proof of return receipt and ship back along with a tracking number as we are not liable for return packages that are lost or stolen in transit. showfay jewlery will not issue a refund when you cannot provide proof that your return package is not received by us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at janicehxq123@gmail.com for questions related to refunds and returns.